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Kriya11 Privacy Policy — Your Data, Our Responsibility

Learn how your personal data is collected, used, and kept secure at Kriya11 — all explained in plain English.

Last Updated: January 2026
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Contents
In summary: Kriya11 takes your privacy seriously. We collect only what's necessary, never sell it, and store it with the highest level of security.

1 Introduction

Kriya11 ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy ("Policy") explains what information we collect when you use our website, mobile app, and all related services ("Platform"), why we collect it, and how it is used.

By using the Kriya11 platform, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree, please refrain from using our platform.

At Kriya11, we believe that protecting user data is not just a legal obligation — it's an ethical responsibility. We are committed to handling your personal information with care, transparency, and accountability.

2 What Information We Collect

Kriya11 collects various types of data to operate the platform. Full details are provided below:

Data Type Example Collection Method
Identification Information Name, date of birth, national ID number Registration Form
Contact Information Mobile number, email, address Registration & Profile Updates
Financial Information Mobile Pay/Nagad number, bank account details Payment Processing
Usage Data Bet history, game logs, login timestamps Automatically
Device Information IP address, browser, operating system Automatically
Communication Records Support chat, email messages Customer Support
Special Note: Kriya11 never stores your full bank card number or PIN. Payment details are processed directly through the payment gateway.

3 How Your Data Is Used

The information we collect from you is used for the following purposes:

  • Account Management: To create, verify, and secure your account.
  • Service Delivery: To keep betting, gaming, and payment services running smoothly.
  • KYC Verification: To verify identity for legal compliance and fraud prevention.
  • Customer Support: To respond to your queries and complaints promptly and effectively.
  • Promotional Communications: To send you offers and updates, with your consent.
  • Security: To prevent fraud, money laundering, and unauthorized access.
  • Improvement: For analytics to enhance your platform experience.
  • Legal Liability: To meet regulatory requirements.

We never sell your data to third parties for marketing or advertising purposes.

4 Data Sharing & Disclosure

Kriya11 may share your personal data with third parties only in specific circumstances:

  • Service Providers: Trusted partners for payment processing, IT infrastructure, and customer support — all held to the same privacy standards we uphold.
  • Legal Obligations: In response to a court order, government investigation, or request from a regulatory authority.
  • Fraud Prevention: With relevant authorities to prevent financial crimes.
  • Business Changes: In the event of a merger or acquisition, in which case you will be notified in advance.
Our Commitment: Your data is not shared with any third party beyond the cases listed above. In particular, it is never sold to any advertising or marketing company.

5 Cookies & Tracking Technologies

Kriya11 uses cookies and similar technologies on its platform. Cookies are small text files stored in your browser.

Essential Cookies
Essential for login, security, and core platform functionality
Performance Cookies
Helps analyze site speed and usage patterns
Functional Cookies
Used to remember your language, preferences, and customization settings

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

6 Data Security Measures

Kriya11 uses industry-leading technology to protect your data:

  • SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
  • Two-Factor Authentication (2FA): An extra layer of security at login.
  • Firewall & DDoS Protection: Server protection against cyberattacks.
  • Regular Security Audits: Regular audits conducted by independent third-party experts.
  • Restricted Access: Only authorized personnel can access your data.
  • Data Backup: Regular backups to prevent the risk of data loss.
In the Event of a Data Breach: If there is ever a risk of your data being compromised, we will notify you by email or SMS within 72 hours and take immediate action.

7 Your Rights

As a Kriya11 member, you have the following rights over your own data:

Right to Access
You have the right to know what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information we hold about you.
Right to Erasure
In certain circumstances, you may request that we delete your personal data.
Right to Object to Processing
You may object to marketing communications or certain types of data processing.
Right to Data Portability
You may request a copy of your data in a portable format.
Right to Restrict Processing
You may request that data processing be restricted in certain circumstances.

To exercise any of these rights, contact us at support@kriya11.biz. We typically respond within 30 days.

8 Data Retention

Kriya11 does not retain your data longer than necessary. Retention periods are as follows:

  • Active Account Data: For the entire duration your account remains active.
  • Transaction Records: A minimum of 5 years, as required by law.
  • Communication Logs: Up to 2 years.
  • Closed Account Data: 3 years from the date of closure.

Once the retention period expires, data is securely deleted or anonymised so that it can no longer be used to identify any individual.

9 Children's Privacy

Kriya11's services are intended for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

If we become aware that a minor has created an account on our platform, that account and all associated data will be deleted immediately.

10 Policy Updates

Kriya11 may update this Privacy Policy from time to time. For significant changes:

  • You will be notified in advance via email and SMS.
  • The "Last Updated" date at the top of the page will be revised.
  • Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.

We recommend checking this page regularly to stay up to date with our data protection practices.

11 Contact & Complaints

For any privacy-related questions, concerns, or requests, please reach out to us:

  • Email: privacy@kriya11.biz
  • Support Email: support@kriya11.biz
  • Live Chat: Available on the platform 24/7
Get a Fast Response: We typically respond to privacy-related requests within 72 hours. For urgent matters, instant support is available via live chat.

Why Kriya11 Leads in Data Protection

Your trust is our greatest asset

Maximum Encryption

All your transactions and personal data are protected with 256-bit SSL encryption, meeting banking-grade security standards.

Identity Verification (KYC)

We follow robust KYC procedures to keep your account secure and protect it from unauthorized access.

No Data Sales

Kriya11 never sells your personal information to third parties. Your data is used solely to provide and improve your experience.

Minimum Retention Period

Data is not kept longer than necessary and is securely deleted once the retention period ends.

Your Controls

You have full control to view, correct, or delete your own data at any time.

Instant Alerts

You will be notified immediately of any suspicious activity or security incident.

Experience Safe Gaming at Kriya11

Your data is protected, your gaming is safe. Join today and enjoy the best experience on a platform you can trust.

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